Privacy policy

Privacy Policy

Last Updated: October 5, 2026

At Vellora, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

Company Information

Vellora is operated by:

Stayy Global LLC

Address: 412 W 7th St, STE 958, Clovis, NM 88101, United States

Website: vellora.com

Email: support@vellora.com

Phone: +1 646 777 8245

1. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect certain information, including:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order history

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring website

  • Shopping behavior and interactions

Payment Information

Payments are securely processed through trusted third-party payment providers.

Vellora does not store complete credit card numbers or sensitive payment credentials on its servers.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide shipping updates and order tracking

  • Respond to customer service inquiries

  • Prevent fraud and unauthorized transactions

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send promotional emails and marketing communications when permitted by law

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties that assist us in operating our business, including:

  • Payment processors

  • Shipping carriers

  • Logistics providers

  • Website hosting services

  • Analytics providers

  • Customer support platforms

  • Marketing service providers

Information may also be disclosed when required by law, legal process, court order, or governmental request.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze traffic and visitor behavior

  • Measure advertising effectiveness

  • Personalize content and offers

You may disable cookies through your browser settings, although some website features may not function properly.

5. Data Security

We implement commercially reasonable technical, organizational, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the Internet is completely secure, we take appropriate measures to protect your information.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict or object to certain processing activities

  • Withdraw consent where applicable

  • Request a copy of your personal information

To exercise any of these rights, please contact us using the information below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain business records

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our products and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@vellora.com

Phone: +1 646 777 8245

Website: vellora.com

Address: 412 W 7th St, STE 958, Clovis, NM 88101, United States

Thank you for trusting Vellora.